QUICO Shipping Policy
Last Updated: January 15, 2025
2025 Lunar New Year Special Arrangements
📅 Final Pre-Holiday Cutoff: 3:00 PM HKT, Friday, January 24
🚚 Post-Holiday Processing: Orders ship sequentially starting February 7 (Friday)
Standard Delivery Guidelines
Local Delivery (HK Island/Kowloon/New Territories)
| Parameter | Specification |
|---|---|
| Logistics Partner | SF Express |
| Delivery Timeline | 3-7 business days |
| Same-Day Dispatch | Orders confirmed before 3:00 PM Mon-Fri |
| Delivery Hours | Monday-Friday 09:00-15:00 |
| Late Orders | Processed next business day |
International Shipping
| Parameter | Specification |
|---|---|
| Delivery Timeline | 7-28 business days (subject to customs) |
| Customs Requirement | Recipient must provide import documentation |
Critical Notes
Holiday Delay Advisory
During Lunar New Year/major promotions, 3-5 day delays may occur due to:
✓ Order volume surges
✓ Force majeure events (extreme weather/customs inspections)
Delivery Restrictions
High-value items (>HK$5,000) require signature verification upon delivery
Exception Handling
Scenario Resolution Protocol Incorrect address Redelivery: HK$80 admin fee applies 3 failed delivery attempts Return to sender • Shipping fee non-refundable Severe package damage Refuse delivery • Contact CS immediately with photos
Real-Time Shipping Inquiries
📞 Hotline: (852) 9720 3634 (WhatsApp)
📧 Issue Reporting: cs@jointstar.com.hk (include Order# + photo evidence)
"Business days" exclude Saturdays, Sundays & Hong Kong public holidays
SF Express Terms: https://htm.sf-express.com/hk/en/
