Member Rewards

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QUICO Privilege Membership Program

New Member Welcome Offer
✅ Dual Vouchers for New Members

Welcome Voucher HK$50
→ Instantly credited upon successful registration
Birthday Voucher HK$50
→ Automatically issued on 1st day of birthday month
(Make sure you let us know at least one month in advance — otherwise, you'll have to wait until next year.)
📌 Voucher Terms:
• Minimum spend HK$400 (excl. shipping) per transaction
• Welcome/Birthday vouchers cannot be combined
• 90-day validity from issuance date
• Not applicable to discounted/pre-order items

Tier Advancement Mechanism
Tier → Requirement → Evaluation Period
Member → Registration
Silver ★ → Cumulative spend HK$1,000 → Rolling 12-month period
Gold ★★ → Cumulative spend HK$2,000 → Rolling 12-month period
Diamond ★★★ → Cumulative spend HK$5,000 → Rolling 12-month period
⚠️ Note: Spend based on paid orders. Returns will deduct from cumulative amount.

Tier Benefits
Reward Points (Per HK$100 spent)
Tier → Points → Equivalent Value
Member → 1 pt → 1%
Silver ★ → 2 pts → 2%
Gold ★★ → 5 pts → 5%
Diamond ★★★ → 8 pts → 8%

Exclusive Discounts
Benefit → Gold ★★ vs Diamond ★★★
Regular-priced items → 5% off vs 8% off
Free HK Shipping → ✘ vs ✓

Core Privileges
• 🔄 Lifetime membership (without downgrade triggers)
• 💎 Points never expire (with active purchase every 24 months)

Key Terms

Voucher Restrictions
• Excluded: Discounted/pre-order items, shipping fees
• One voucher per transaction • Non-redeemable for cash
Free Shipping Details
• Hong Kong only (excludes outlying islands)
Reward Points Rules
• 1 point = HK$1 redemption value
• Points deducted for refunded orders
Tier Adjustment
• Annual review on Jan 1 • Downgrade if unmet
• Diamond→Gold after 2 consecutive unmet years

Customer Support
• Tier Status: Member Center at www.quicohongkong.com
• Dispute Resolution: cs@jointstar.com.hk (with Member ID)
• Urgent Contact: (852) 9720 3634 (WhatsApp)

*We reserve the right to amend terms with 30-day prior notice on official website.*

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