Privacy Policy

1. Policy Purpose
This policy explains how we collect, use, and protect your personal data during interactions with us, and outlines your rights under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), including the right to object to specific data processing.

2. Scope of Data Collection
We collect personal data in these scenarios:

• Browsing our operated websites

• Placing orders as a registered user

• Subscribing to newsletters

• Using third-party services (analytics/marketing providers)

• Providing data via physical stores/social media/phone inquiries

Data Categories Collected:
Name, email, contact number, MAC/IP addresses, payment details, gender, date of birth, age, interests, geolocation, website usage behavior (browsing/purchase records), and other voluntarily provided data.

3. Legal Basis & Processing Purposes
3.1 Business Operations & Legitimate Interests

• Service provision: Order processing (payment verification/logistics/returns), customer inquiries, membership applications

• Experience optimization: Personalized in-store services, website maintenance

• System monitoring: Usage analysis (online/offline)

3.2 Analytics (Anonymized/Aggregated)

• Trend research & behavioral analysis

• Service optimization & marketing effectiveness

• External audience marketing campaigns

• Data crowdsourcing & hackathons

3.3 With Your Explicit Consent

• Marketing communications from:
  (a) Our company & affiliates
  (b) Joint venture partners
  (c) Third-party service providers
  Channels: Email, SMS, app push, social media, postal mail

• Event registration & identity verification

Legitimate Interest Assessments (LIAs) available upon request via Section 7.

4. Consent Withdrawal

• May withdraw marketing consent anytime without affecting other processing

• Opt-out methods:
  (a) Email cs@jointstar.com.hk
  (b) "Unsubscribe" link in marketing emails

5. Data Sharing
Personal data is shared only when necessary with:

• Hong Kong & Macau-based affiliates & third-party providers:
  ✓ Logistics partners
  ✓ Messaging services (email/SMS/WhatsApp)
  ✓ Cloud storage providers
  ✓ Marketing analytics partners (Google/Facebook)
  ✓ E-commerce platform providers

• M&A advisors/potential buyers
  All third parties are bound by confidentiality agreements

6. Your Legal Rights
Under Cap. 486, you may request:

• Access & data copy

• Correction of inaccuracies

• Erasure or processing restriction

• Data portability (machine-readable format)
  Rights subject to legal exemptions; we will provide written explanations

7. Contact Information

• Data inquiries/rights exercise: cs@jointstar.com.hk

• Data updates: Log in to www.quicohongkong.com or visit retail stores

8. Data Retention

• Business operations: Duration of membership or as legally required

• Marketing purposes: Processing ceases within 30 days of withdrawal request

• Opt-out records: Retained indefinitely to honor your preferences

9. Cookie Policy
9.1 Technical Data Collected:

• Browser type

• Pages visited

• IP address

• Clickstream data

• Referral URLs

9.2 Purposes:

• Website experience optimization

• Usage pattern analysis

• Service personalization

9.3 Management:
Browser settings may reject cookies, but may impair website functionality.

Policy Amendment Rights
We reserve modification rights. Material changes will be announced on our website.

Regulatory Authority
Complaints may be filed with Hong Kong's Office of the Privacy Commissioner for Personal Data.